Driven to delight: delivering world-class customer experience the mercedes-benz way
Auteur :
Michelli, Joseph
Éditeur :
McGraw-Hill Education - Europe
ISBN :
9780071806305
Date de publication :
16 déc. 2015
Dimensions :
23,9 x 16,0 x 3,1 cm
Poids :
581 g
Langue :
Anglais
Pays d'origine :
USA
Offers a look at how Mercedes-Benz transformed itself into a best-in-class, customer-obsessed organization. This book reveals how leaders within the organization drove the transformation of the operational and cultural environments at Mercedes-Benz through their strategic vision.