Information technology in the service society: a twenty-first century lever
Auteur :
Committee to Study the Impact of Information Technology on the Performance of Service Activities / Committee to Study the Impact of Information Technology on the Performance of Service ActivitiesComputer Science and Telecommunications Board,National Research Council,
Éditeur :
National Academies Press
ISBN :
9780309048767
Date de publication :
1 janv. 1994
Dimensions :
22,9 x 15,2 x 2,5 cm
Poids :
454 g
Langue :
Anglais
Pays d'origine :
USA
Examines what macroeconomic data do and do not show about the impact of information technology on service-sector productivity. This book assesses the ways in which different service firms have implemented information technology, examining the impact of management actions and styles on the perceived benefits of information technology in services.