Making hostile words harmless: a guide to the power of positive speaking for helping professionals and their clients
Auteur :
Cohen-Posey, Kate
Éditeur :
John Wiley & Sons Inc
ISBN :
9780470281949
Date de publication :
27 mai 2008
Dimensions :
23,6 x 15,8 x 1,5 cm
Poids :
308 g
Langue :
Anglais
Pays d'origine :
USA
A groundbreaking new guide introducing a creative and positive approach for dealing with difficult people Making Hostile Words Harmless creatively offers therapists and their clients a unique collection of effective exercises and bully-busting responses guaranteed to defuse difficult exchanges.