Winning at service: lessons from service leaders
Auteur :
Schmidt, Waldemar / Adler, Gordon / van Weering, Els
Éditeur :
John Wiley & Sons Inc
ISBN :
9780470848234
Date de publication :
14 janv. 2003
Dimensions :
23,4 x 16,0 x 3,8 cm
Poids :
430 g
Langue :
Anglais
Pays d'origine :
USA
Aims to reveal the secrets to service success by analyzing four service companies that grew from small beginnings to the leaders in their industries. This book includes interviews with the four CEOs who guided the companies to their success which reveal the three basic principles they all share.