Sharing hidden know-how: how managers solve thorny problems with the knowledge jam
Auteur :
Pugh, Katrina
Éditeur :
John Wiley & Sons Inc
ISBN :
9780470876817
Date de publication :
27 avr. 2011
Dimensions :
23,8 x 16,1 x 2,5 cm
Poids :
467 g
Langue :
Anglais
Pays d'origine :
USA
To manage business operations let alone innovate amid frequent restructurings, outsourcings and retirements, leaders must quickly capitalize on hidden know-how (knowledge). That is, know-how that lives inside their organizations or networks in the teams, processes and experts that comprise them.