Cases in hospitality management: a critical incident approach
Auteur :
Hinkin, Timothy R.
Éditeur :
John Wiley & Sons Inc
ISBN :
9780471686934
Date de publication :
18 nov. 2005
Dimensions :
22,6 x 15,0 x 1,5 cm
Poids :
231 g
Langue :
Anglais
Pays d'origine :
USA
Your guide to becoming an effective hospitality manager The hospitality industry is a "people" business. Whether dealing with guests or customers, managers or coworkers, those who work in this industry interact with other people perhaps more than in any other.