100 practical ways to improve customer experience: achieve end-to-end customer engagement in a multichannel world
Auteur :
Newman, Martin / McDonald, Malcolm
Éditeur :
Kogan Page Ltd
ISBN :
9780749482671
Date de publication :
3 août 2018
Dimensions :
23,5 x 16,0 x 1,5 cm
Poids :
465 g
Format :
Trade paperback (US)
Langue :
Anglais
Pays d'origine :
Grande Bretagne
Transform your business by improving customer experience across the entire end-to-end value chain with this practical guide, including 100 tips and case studies from brands like Amazon, AirBnB and Uber.