Delivering excellent service quality in aviation: a practical guide for internal and external service providers
Auteur :
Kossmann, Mario
Éditeur :
Taylor & Francis Ltd
ISBN :
9780754647256
Date de publication :
28 juin 2006
Dimensions :
23,4 x 15,6 cm
Poids :
451 g
Langue :
Anglais
Pays d'origine :
Grande Bretagne
A practical guide for both external and internal service providers in an aviation context to implementing an effective way to control the service quality as perceived by their customers, this work is useful for those service providers that are not yet systematically managing their service quality.