Emotional labor and crisis response
Auteur :
Mastracci, Sharon H. / Guy, Mary E. / Newman, Meredith A.
Éditeur :
Taylor & Francis Ltd
ISBN :
9780765625182
Date de publication :
15 sept. 2011
Dimensions :
22,9 x 15,2 cm
Poids :
385 g
Langue :
Anglais
Pays d'origine :
Grande Bretagne
The author's of the award-winning Emotional Labor now go inside the stressful world of suicide, rape, and domestic hotline workers, EMTs, triage nurses, and agency/deparment spokespersons, to provide powerful insights into how emotional labor is actually exerted by public servants who face the gravest challenges.