101 activities for delivering knock your socks off service
Auteur :
Thomas, Ann / Applegate, Jill
Éditeur :
HarperCollins Focus
ISBN :
9780814414446
Date de publication :
6 mars 2018
Dimensions :
23,6 x 19,0 x 2,4 cm
Poids :
670 g
Langue :
Anglais
Pays d'origine :
USA
From the bestselling Knock Your Socks Off Service series, this valuable tool book includes a plethora of fast and effective activities that teach customer service professionals how to provide world-class service.