Putting service into library staff training: a patron-centered guide
Auteur :
Bessler, Joanne M.
Éditeur :
Bessler, Joanne M.
ISBN :
9780838934371
Date de publication :
31 mars 1994
Dimensions :
23,0 x 14,1 x 0,5 cm
Poids :
86 g
Langue :
Anglais
Pays d'origine :
USA
This guide should help library managers at all levels help their staff in caring for library patrons. The work offers suggestions on attracting, hiring, training, supervising and evaluating staff who combine proficiency in their specific jobs with sensitivity to patron needs.