Inbound call centers: design, implementation and management
Auteur :
Gable, Robert A.
Éditeur :
Gable, Robert A.
ISBN :
9780890066409
Date de publication :
1 déc. 1993
Dimensions :
22,9 x 15,2 x 1,4 cm
Poids :
454 g
Format :
Laminated cover
Langue :
Anglais
Pays d'origine :
USA
Delivers a conceptual overview of call centres - the products that support them, the designs that make them work and the ongoing management that is required for their successful operation.