Emotional labor: the origin, development, and future of a key concept
Auteur :
Cottingham, Marci D.
Éditeur :
Cambridge University Press
ISBN :
9781009616294
Date de publication :
23 juil. 2026
Poids :
255 g
Langue :
Anglais
Pays d'origine :
Grande Bretagne
In post-industrial economies, service-based jobs now outnumber manufacturing jobs. Analyzing these changes critically, Arlie Hochschild developed the term 'emotional labor' to refer to the new forms of labor expected in the service sector. This Element traces the term's origin, scholarly development, popular uses, and future possibilities.