Managing hospitality organizations: achieving excellence in the guest experience
Auteur :
Ford, Robert C. / Sturman, Michael C.
Éditeur :
SAGE Publications Inc
ISBN :
9781071876275
Date de publication :
29 mars 2024
Dimensions :
25,4 x 20,3 cm
Poids :
1390 g
Langue :
Anglais
Pays d'origine :
USA
Managing Hospitality Organizations: Achieving Excellence in the Guest Experience, Third Edition takes students on a journey through the evolving service industry. Each chapter focuses on a core principle of hospitality management and is packed with practical advice, examples, and cases from some of the best companies in the service sector.