Customer experience for dummies
Auteur :
Barnes, Roy / Kelleher, Bob
Éditeur :
John Wiley & Sons Inc
ISBN :
9781118725603
Date de publication :
20 janv. 2015
Dimensions :
23,4 x 18,5 x 2,8 cm
Poids :
476 g
Langue :
Anglais
Pays d'origine :
USA
Gain, engage, and retain customers with positive experiences A positive customer experience is absolutely essential to keeping your business relevant. Today's business owners need to know how to connect and engage with their customers through a variety of different channels, including online reviews and word of mouth.