Service design for business: a practical guide to optimizing the customer experience
Auteur :
Reason, Ben / Løvlie, Lavrans / Brand Flu, Melvin
Éditeur :
John Wiley & Sons Inc
ISBN :
9781118988923
Date de publication :
22 janv. 2016
Dimensions :
21,0 x 15,0 x 2,5 cm
Poids :
440 g
Format :
book
Langue :
Anglais
Pays d'origine :
Grande Bretagne
A practical approach to better customer experience through service design Service Design for Business helps you transform your customer's experience and keep them engaged through the art of intentional service design.