Experience, the: the 5 principles of disney service and relationship excellence
Auteur :
Loeffler, Bruce / Church, Brian
Éditeur :
John Wiley & Sons Inc
ISBN :
9781119028659
Date de publication :
8 mai 2015
Dimensions :
23,4 x 16,0 x 2,8 cm
Poids :
522 g
Langue :
Anglais
Pays d'origine :
USA
Bring Disney-level customer experience to your organization with insider guidance The Experience is a unique guide to mastering the art of customer service and service relationships, based on the principles employed at the renowned leader in customer experience - the Walt Disney Company.