Nordstrom way to customer experience excellence, the: creating a values-driven service culture
Auteur :
Spector, Robert / Reeves, breAnne O.
Éditeur :
John Wiley & Sons Inc
ISBN :
9781119375357
Date de publication :
10 nov. 2017
Dimensions :
23,1 x 18,5 x 2,3 cm
Poids :
318 g
Langue :
Anglais
Pays d'origine :
USA
The fully revised and updated edition of the classic book about Nordstrom's extraordinary customer service In this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with legendary customer service.