South africa’s bpo service advantage: becoming strategic in the global marketplace
Auteur :
Willcocks, Leslie P. / Lacity, Mary C. / Craig, A.
Éditeur :
Palgrave Macmillan
ISBN :
9781137474049
Date de publication :
12 févr. 2015
Dimensions :
23,5 x 15,5 cm
Langue :
Anglais
Pays d'origine :
Grande Bretagne
Since 2007, South Africa has been one of the world's upcoming Business Process Outsourcing (BPO) offshore destinations. This book is based on the authors' most recent research into high performance BPO globally and new research streams specifically on South Africa.