Call center savvy: how to position your call center for the business challenges of the 21st century
Auteur :
Dawson, Keith
Éditeur :
Taylor & Francis Ltd
ISBN :
9781138412378
Date de publication :
27 juil. 2017
Dimensions :
22,9 x 15,2 cm
Poids :
453 g
Langue :
Anglais
Pays d'origine :
Grande Bretagne
States that call centers are not just places where calls arrive, but a strategic business asset, the core of your business' customer relationship strategy. This book offers an exploration of how the call center works, how it fits into the big picture, what the future holds, and how new technologies affect operations.