Practical guide to call center technology, a: select the right systems for total customer satisfaction
Auteur :
Waite, Andrew
Éditeur :
Taylor & Francis Ltd
ISBN :
9781138412545
Date de publication :
27 juil. 2017
Dimensions :
22,9 x 15,2 cm
Poids :
453 g
Langue :
Anglais
Pays d'origine :
Grande Bretagne
Shows how to navigate the business, technical, and financial issues in building and managing a customer contact center. This book also shows how to get the most out of ACD's (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales.