Value stream management for the lean office: eight steps to planning, mapping, & sustaining lean improvements in administrative areas
Auteur :
Tapping, Don / Shuker, Tom
Éditeur :
Taylor & Francis Ltd
ISBN :
9781138438774
Date de publication :
19 févr. 2018
Dimensions :
28,0 x 21,0 cm
Poids :
490 g
Langue :
Anglais
Pays d'origine :
Grande Bretagne
Extending their eight-step process to the realization of a lean office, Tapping and Shuker use a customer service case studyto illustrate the effectiveness of the value stream storyboard.This popular volume provides organizations with a proven system for implementing lean principles in the office. In addition to providing a thorough overview of bas