Five star service: how to deliver exceptional customer service
Auteur :
Heppell, Michael
Éditeur :
Pearson Education Limited
ISBN :
9781292100203
Date de publication :
24 sept. 2015
Dimensions :
21,3 x 13,7 x 2,0 cm
Poids :
420 g
Langue :
Anglais
Pays d'origine :
Grande Bretagne
Create magic moments that get you noticed, remembered and referred. Providing excellent customer service is the surest way to greater success for your organisation and a more successful career for you. And it's not half as difficult or time consuming to achieve as you might think!