Measuring service performance: practical research for better quality
Auteur :
Lisch, Ralf
Éditeur :
Taylor & Francis Ltd
ISBN :
9781472411914
Date de publication :
21 mars 2014
Dimensions :
24,6 x 17,4 cm
Poids :
589 g
Langue :
Anglais
Pays d'origine :
Grande Bretagne
In service societies, the tertiary sector has long become the primary sector in terms of GDP and employment. Quality research and testing means better service, and success in the service industries demands quality. Nonetheless, complaints about insufficient, inconsistent or bad service abound.