Excellence in managing worldwide customer relationships
Auteur :
Cook, Thomas A.
Éditeur :
Taylor & Francis Inc
ISBN :
9781482226195
Date de publication :
8 nov. 2016
Dimensions :
23,4 x 15,6 cm
Poids :
684 g
Langue :
Anglais
Pays d'origine :
USA
This book will first look at the obstacles in customer service management and provide a 10-step process for developing a best-practices approach that offers the best opportunity for excellence, world class initiatives, and high client satisfaction and retention levels.