Integrating total quality management in a library setting
Auteur :
Jurow, Susan / Barnard, Susan
Éditeur :
Taylor & Francis Inc
ISBN :
9781560244646
Date de publication :
19 août 1993
Dimensions :
22,9 x 15,2 cm
Poids :
400 g
Langue :
Anglais
Pays d'origine :
USA
This volume introduces strategies for translating principles of total quality management from the profit-based manufacturing sector to the library setting. It provides guidelines for planning and implementation so that libraries can use total quality management to improve library services.