Quality is everybody's business
Auteur :
Townsend, Patrick L / Gebhardt, Joan E
Éditeur :
Taylor & Francis Inc
ISBN :
9781574442847
Date de publication :
3 déc. 1999
Dimensions :
23,4 x 15,6 cm
Poids :
890 g
Langue :
Anglais
Pays d'origine :
USA
Done correctly, TQM can be implemented in six to eight months. This title discusses how to define and implement a complete quality process. It explores the relationship between the three major components of a quality process - leadership, participation, and measurement - and shows how to untangle complex theory into everyday guidelines.