Achieving service excellence: maximising enterprise performance through innovation and technology
Auteur :
Chang, Carl M.
Éditeur :
Chang, Carl M.
ISBN :
9781606495445
Date de publication :
1 juil. 2013
Dimensions :
22,8 x 15,2 x 0,7 cm
Poids :
214 g
Langue :
Anglais
Pays d'origine :
USA
Discusses actionable methodologies needed to generate creative ideas, including deciding on which ones to pursue; on how to justify projects financially; on how to manage the development projects for innovative services; and on how to reach out to customers and offer them superior service support.