Service design and delivery: how design thinking can innovate business and add value to society
Auteur :
Kurokawa, Toshiaki
Éditeur :
Business Expert Press
ISBN :
9781606497845
Date de publication :
30 juil. 2015
Dimensions :
22,8 x 15,2 x 0,5 cm
Poids :
150 g
Langue :
Anglais
Pays d'origine :
USA
Examines two specific approaches to this service design and delivery: design thinking and societal consideration. In other words, the authors look at service design and delivery from the innovator's viewpoint as well as from the viewpoint of the social entrepreneur.