Front office management
Auteur :
Cajiao, Israel Tinoco
Éditeur :
Arcler Press
ISBN :
9781774697191
Date de publication :
31 mars 2024
Dimensions :
25,4 x 20,3 cm
Poids :
272 g
Langue :
Anglais
Pays d'origine :
Canada
Front Office departments at hotels are responsible for guest databases, coordinating services, and ensuring guest satisfaction. This comprehensive guide to managing front office operations in all hospitality establishments covers essential topics such as guest services, reservation management, room assignment, and billing and accounting procedures.