Client experience, the: how to optimize client service and deliver value
Auteur :
Dyson, Sally / Taylor, Will / Cartusciello, Yolanda / Hedley, Andrew / Freeman, David H / Carr, Kim / McPherson, Douglas / Matthews, James / Rechtschaffen, Scott
Éditeur :
Globe Law and Business Ltd
ISBN :
9781787428133
Date de publication :
15 nov. 2021
Dimensions :
29,7 x 21,0 cm
Langue :
Anglais
Pays d'origine :
Grande Bretagne
A client-centric business model is essential for future law firm success and the authors of this far-reaching title utilize their own experience and real-life case studies to drill down into the importance of maintaining the one thing no business can do without: its client.