Using counselling skills on the telephone and in computer-mediated communication
Auteur :
Sanders, Pete
Éditeur :
PCCS Books
ISBN :
9781898059752
Date de publication :
10 déc. 2007
Dimensions :
23,4 x 15,6 cm
Langue :
Anglais
Pays d'origine :
Grande Bretagne
Best-selling practical guide, covering the use of counselling skills on the telephone and telephone counselling. This how-to-do-it book looks at research into counselling on the telephone. It presents the story of a real-life agency and considers the impact of technology such as caller identification and freephone numbers on helping agencies.