Influencing pocketbook
Auteur :
Storey, Richard
Éditeur :
Storey, Richard
ISBN :
9781906610760
Date de publication :
15 janv. 2015
Dimensions :
10,5 x 14,8 x 0,7 cm
Langue :
Anglais
Pays d'origine :
Grande Bretagne
Influencing skills are at the heart of all successful communication. The new 2nd edition of the Influencing Pocketbook examines influencing styles, how to establish rapport, dealing with different personalities, handling resistance and, crucially, getting a decision.