Client listening: why it pays and how to do it
Auteur :
Dyson, Sally
Éditeur :
Globe Law and Business Ltd
ISBN :
9781908640987
Date de publication :
31 mars 2013
Dimensions :
23,4 x 15,6 cm
Langue :
Anglais
Pays d'origine :
Grande Bretagne
Future-proof your firm by embedding client relationships, and anticipating client needs. Forward-thinking firms know that listening effectively to their clients is crucial for improving client service, value, retention, and, ultimately, profitability.