How to make things happen: a blueprint for applying knowledge, solving problems and designing systems that deliver your service strategy
Auteur :
Muñoz-Seca, Beatriz
Éditeur :
Springer International Publishing AG
ISBN :
9783319547855
Date de publication :
19 sept. 2017
Dimensions :
23,5 x 15,5 cm
Langue :
Anglais
Pays d'origine :
Suisse
And the heart of efficiency in delivering services is people andtheir knowledge.As industrialization drives ever more standardized offerings and ever little human contact it is in those rare moments of human interaction where the greatest opportunity to add or destroy value lies.