Service operations dynamics: managing in an age of digitization, disruption and discontent
Auteur :
Akkermans, Henk
Éditeur :
Springer International Publishing AG
ISBN :
9783319720166
Date de publication :
7 mai 2018
Dimensions :
21,0 x 14,8 cm
Langue :
Anglais
Pays d'origine :
Suisse
This innovative book presents an up-to-date account of service operations, spanning topics such as IT-enabled services, service supply chain and volatility of demand and supply.