Improving service level engineering: an intuitionistic fuzzy approach
Auteur :
Schütze, Roland
Éditeur :
Springer International Publishing AG
ISBN :
9783319866840
Date de publication :
3 août 2018
Dimensions :
23,5 x 15,5 cm
Langue :
Anglais
Pays d'origine :
Suisse
This book examines how fuzzy methods can be employed to manage service levels in business and IT alignment. It starts by mapping the dependencies of service level agreements, coming up with gradual and bi-polar concepts to eventually classify the level of coupling by intuitionistic fuzzy sets.