Intercultural service encounters: cross-cultural interactions and service quality
Auteur :
Sharma, Piyush
Éditeur :
Springer International Publishing AG
ISBN :
9783319919409
Date de publication :
5 juil. 2018
Dimensions :
21,0 x 14,8 cm
Langue :
Anglais
Pays d'origine :
Suisse
This book investigates intercultural service encounters (ICSEs) in light of the rapidly globalizing world economy, examining the extant literature on the topic and identifying areas which require further exploration.