Performance measurement in shared services: empirical evidence from european multinational companies
Auteur :
Kalden, Friedrich
Éditeur :
Peter Lang AG
ISBN :
9783631850459
Date de publication :
18 nov. 2021
Dimensions :
21,0 x 14,8 cm
Poids :
628 g
Langue :
Anglais
Pays d'origine :
Suisse
Shared Service Organizations (SSOs) are of growing relevance in research and corporate. This study analyzes Performance Measurement System (PMS) design in SSOs and sheds light on its effectiveness. This empirical analysis yields practical PMS design recommendations for practitioners working in a shared service environment.