Service innovation handbook, the: action-oriented creative thinking toolkit for service organizations
Auteur :
Kimbell, Lucy
Éditeur :
BIS Publishers B.V.
ISBN :
9789063693534
Date de publication :
12 janv. 2015
Dimensions :
19,0 x 24,2 cm
Langue :
Anglais
Pays d'origine :
Nederlands
This is an action-oriented book for managers and entrepreneurs searching ways to tackle issues they face in terms of developing and delivering services. The book focuses on service organizations, but has a broad interpretation of what services are.