Implementing total quality
Auteur :
Goetsch, David L. / Davis, Stanley
Éditeur :
Pearson Education (US)
ISBN :
9780023442247
Date de publication :
27 févr. 1995
Dimensions :
23,5 x 18,5 x 1,2 cm
Poids :
450 g
Langue :
Anglais
Pays d'origine :
USA
This handbook shows students, step-by-step, how to implement a total quality approach to management in business and industry organizations. Coverage enumerates a 20-step process for implementing a total quality approach - a process that encompasses every element of total quality management.