Say it right the first time
Auteur :
Malandro, Loretta
Éditeur :
McGraw-Hill Education - Europe
ISBN :
9780071408615
Date de publication :
16 avr. 2003
Dimensions :
22,4 x 18,3 x 1,5 cm
Poids :
413 g
Langue :
Anglais
Pays d'origine :
USA
Explains the communication principles that inspire people to perform at better levels. This book provides the communication skills needed to motivate people, move up the career ladder, and handle difficult situations. It also features insights into the emotional impact of words and how to use these "emotional triggers" to connect with others.