Dealing with difficult people
Auteur :
Brinkman, Rick / Kirschner Dr., Rick
Éditeur :
McGraw-Hill Education - Europe
ISBN :
9780071416412
Date de publication :
16 févr. 2003
Dimensions :
22,1 x 14,7 x 0,8 cm
Poids :
103 g
Langue :
Anglais
Pays d'origine :
USA
Provides specific strategies and actions you can take to understand difficult people, recognize why they act the way they do, and influence them to change their behavior toward the positive. This results-driven guide tells you what you need to know about forces that compel people to be difficult and the ten most unwanted behaviors.