Southwest airlines way, the
Auteur :
Gittell, Jody Hoffer
Éditeur :
McGraw-Hill Education - Europe
ISBN :
9780071458276
Date de publication :
16 juin 2005
Dimensions :
22,6 x 15,2 x 2,3 cm
Poids :
390 g
Langue :
Anglais
Pays d'origine :
USA
Explores Southwest Airlines' policies, strategies, and techniques, showing how these methods can be implemented in various organizations. This book explains how to: lead with credibility and caring; invest in frontline leaders; hire and train for relational competence; and, use conflicts to build relationships.