Voice of the customer
Auteur :
Yang, Kai
Éditeur :
McGraw-Hill Education - Europe
ISBN :
9780071465441
Date de publication :
16 déc. 2007
Dimensions :
23,1 x 16,3 x 2,6 cm
Poids :
726 g
Langue :
Anglais
Pays d'origine :
USA
Demonstrates how Design for Six Sigma's statistical methods can be deployed to identify key customer needs and assess the cost of poor quality, design robust product to meet those needs, optimize product life cycles, and accurately validate their findings.