Perfect phrases for dealing with difficult people: hundreds of ready-to-use phrases for handling conflict, confrontations and challenging personalities
Auteur :
Benjamin, Susan
Éditeur :
McGraw-Hill Education - Europe
ISBN :
9780071493048
Date de publication :
16 sept. 2007
Dimensions :
20,6 x 12,2 x 1,3 cm
Poids :
211 g
Langue :
Anglais
Pays d'origine :
USA
Part of the "Perfect Phrases" series, this work provides the tools for precise, effective communication in various situations. Whether it's hiring employees or creating teams, it gives you the phrases you need to get things done.