New gold standard: 5 leadership principles for creating a legendary customer experience courtesy of the ritz-carlton hotel company, the
Auteur :
Michelli, Joseph
Éditeur :
McGraw-Hill Education - Europe
ISBN :
9780071548335
Date de publication :
16 juil. 2008
Dimensions :
21,8 x 16,0 x 2,8 cm
Poids :
436 g
Langue :
Anglais
Pays d'origine :
USA
When it comes to quality, style, and service, The Ritz-Carlton Hotel Company has set the gold standard for delivering the highest level of customer experience. This book features the five key principles behind The Ritz-Carlton Hotel Company's success and customer service innovations. It is intended for executives and managers at all levels.