Super service: seven keys to delivering great customer service...even when you don't feel like it!...even when they don't deserve it!,: completely revised and expanded
Auteur :
Gee, Jeff
Éditeur :
Gee, JeffGee, Val,
ISBN :
9780071625791
Date de publication :
1 juin 2009
Dimensions :
23,5 x 18,5 x 1,3 cm
Poids :
345 g
Langue :
Anglais
Pays d'origine :
USA
The classic guide that has provided over 40,000 customer services reps with the motivation and techniques they've needed to offer the best possible service--no matter what the customer is like!