Perfect phrases for customer service, second edition
Auteur :
Bacal, Robert
Éditeur :
McGraw-Hill Education - Europe
ISBN :
9780071745062
Date de publication :
16 janv. 2011
Dimensions :
20,3 x 12,7 x 1,3 cm
Poids :
260 g
Langue :
Anglais
Pays d'origine :
USA
Filled with specific defusing tactics and key behavioral insights, this new edition shows how to reduce stress, find the right words to say, and handle hostile customers with ease and confidence.