Zappos experience: 5 principles to inspire, engage, and wow, the
Auteur :
Michelli, Joseph
Éditeur :
McGraw-Hill Education - Europe
ISBN :
9780071749589
Date de publication :
16 nov. 2011
Dimensions :
21,6 x 14,2 x 2,6 cm
Poids :
522 g
Langue :
Anglais
Pays d'origine :
USA
Given unprecedented access to one of the most successful online retailers in the world, the bestselling author of The Starbucks Experience unveils the customer-experience strategies that have made Zappos the model of leadership success